Returns and refunds

Last updated 29 September 2026

How to cancel an order or send something back, and how the money comes back to you. Questions? Write to support@dewpoint.in with your order number.

Cancelling an order

You can cancel from your order page until the courier picks the parcel up. Pick a reason and the order is cancelled. If we are booking the courier at that moment, you may need to try again a few minutes later.
We don't charge for cancelling.
A prepaid order is refunded in full: the items, the shipping and any cash-on-delivery fee.
A cash-on-delivery order is cancelled with nothing to refund, because nothing has been paid.
Once the courier has the parcel, the order can no longer be cancelled. Write to us and we'll help.

If a prepaid parcel comes back to us undelivered, or the courier loses it, we refund the full amount you paid.
If it came back because the address you gave was incomplete or wrong, we take the courier's charges for the trip out and the return off that refund.

Ask for a return from your order page once the order is delivered. Choose the items, how many of each, and the reason.
Changed your mind, it doesn't fit, or it isn't as described: ask within 7 days of delivery.
Damaged, defective or the wrong item: ask within 48 hours of delivery, with photos of the problem.
A fault that shows up after that window: write to us with your order number and pictures, and we'll look at it on a support ticket.
If you changed your mind or it doesn't fit, send it back unused, complete and in its original packaging. We may refuse an item that has been used or altered.
Each return opens a support ticket, and we reply there. One return can be open at a time.
If we need the items back, we arrange the pickup. Once it is booked, your order page shows the courier and AWB. Please don't post items back yourself, because we can only receive a return through a pickup we arrange. For some damage we refund without asking for the item back.
Before you confirm a return, the form shows an estimate of what you'll get back.
We check each item when it arrives. If we can't accept one, we tell you why on the ticket.

Damaged, defective, wrong item or not as described: the price of the items we accept, plus the original shipping and any cash-on-delivery fee once every item in the order has come back. We pay for the return pickup.
Changed your mind or it doesn't fit: the price of the items we accept, less what the courier charges us for the return pickup. The shipping and any cash-on-delivery fee are not refunded.
The estimate on the return form uses your order's shipping charge as the pickup cost. The final deduction is what the courier actually charges us, so the amount you get back can differ from the estimate.

Refunds go back to the original payment method, usually within 5 to 7 working days of approval. A cancellation's refund starts the moment you cancel. Your order page shows when each refund started and when it landed.
A cash-on-delivery order is refunded by UPI or bank transfer. We ask for your UPI ID or bank details on the support ticket.