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Dewpoint
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Terms and conditions

Last updated 12 October 2026

The terms you agree to when you create a Dewpoint account or buy from us.

About these terms

  • Dewpoint is a brand of Turka Technologies Private Limited ("Dewpoint", "we"), CIN U72900HR2022PTC107658, registered office 248 G Floor, Near Kheda Mandir, Koula, Ambala City, Ambala, Haryana 134005.
  • These terms apply when you create an account or place an order. Our shipping policy, our returns and refunds policy and our privacy policy are part of them.
  • Nothing in these terms takes away your rights under the Consumer Protection Act 2019 or any other law that protects you as a buyer.

Your account

  • You must be 18 or over to create an account and place an order.
  • Give us your real name, a working email address and your own mobile number. We use them to deliver your order and to reach you about it.
  • Keep your password to yourself. You are responsible for orders placed from your account, so tell us straight away if you think someone else has used it.
  • We may suspend an account that is used for fraud or abuse, or that breaks these terms. Orders already placed from it are still handled under our policies.

Products and prices

  • We try to describe and photograph every product accurately. Colours on your screen can look slightly different.
  • Prices are in Indian rupees and include GST. Shipping, and the collection fee on a cash-on-delivery order, are shown at checkout before you pay.
  • You pay the total shown at checkout. We may change prices at any time, but a change never affects an order you have already placed.

Orders

  • A prepaid order is confirmed when your payment succeeds. A cash-on-delivery order is confirmed when you place it. We email you either way.
  • We may cancel an order before dispatch if the item is out of stock, the courier can't deliver to your pincode, the price shown was clearly a mistake, or we suspect fraud. We tell you why and refund everything you paid.
  • If money leaves your account but your order isn't confirmed, write to us with the payment reference. We will either confirm the order or refund the payment in full.

Payment

  • You can pay online by UPI, debit or credit card, netbanking or wallet. Razorpay takes these payments.
  • Cash on delivery is available only where checkout offers it for your pincode and order.
  • We never see or store your card, UPI or bank details.

Delivery, cancellations and returns

  • Our shipping policy explains where we deliver, what it costs and how we estimate arrival. Delivery dates are estimates, not guarantees.
  • Our returns and refunds policy explains how to cancel, how to return an item, and how and when refunds are paid.
  • The policies in force on the day you placed an order apply to that order.

Using our products

  • Follow the instructions that come with each product. Our products help store and dry 3D-printing filament, but we can't promise that every print will succeed.
  • We don't give a separate written warranty. Your rights under consumer law for a defective product still apply: report damage or a defect from your order page, or write to us with your order number and photos, and our returns and refunds policy explains what happens next.

Using this site

  • Don't use this site to break the law, to place fake orders or make false return claims, or to interfere with how it works.
  • The text, photos and designs on this site belong to Dewpoint. You can't copy them for commercial use without our written permission.

Our liability

  • If something goes wrong with an order, our liability is limited to what you paid for it, as far as the law allows.
  • We aren't liable for indirect losses, such as failed prints, spoiled filament or lost business, as far as the law allows.
  • Nothing here limits our liability for a defective product, for our negligence, or for anything else the law does not let us exclude.
  • We aren't responsible for delays caused by events outside our control, such as natural disasters, strikes, government restrictions or courier disruptions.

Changes and disputes

  • We may update these terms. The date at the top shows the latest version. We ask you to accept a new version before you use your account again, and an order you have already placed stays under the terms in force when you placed it.
  • These terms are governed by the laws of India. If you have a complaint, please write to us first so we can try to fix it. If we can't, the courts at Ambala, Haryana have jurisdiction, and you can also go to a consumer commission as the law allows.

Contact and complaints

  • Turka Technologies Private Limited (CIN U72900HR2022PTC107658), registered office 248 G Floor, Near Kheda Mandir, Koula, Ambala City, Ambala, Haryana 134005.
  • Email support@dewpoint.in or call +91 79 4012 3456, Monday to Saturday, 10am to 7pm IST.
  • Grievance Officer: Gourav Singh, CEO/Owner, support@dewpoint.in. We acknowledge a complaint within 48 hours and resolve it within one month of receiving it.